Privacy Policy Dash Cam App

Previous Version: 24^th August 2024

Latest Versions: 14^th August 2025

Pioneer, together with the Pioneer Group (as defined below under Section 1), has set its Group Philosophy “Move the Heart and Touch the Soul” and its Group Vision “Creating the Future of Mobility Experiences,” and offers you the services provided by Pioneer Dash Camera App.

This Privacy Policy hereinafter shall be referred to as “Policy.” In this Policy, the following words shall have the following meanings:

• "Pioneer Dash Camera App" is developed and distributed by Pioneer India Electronics Private Limited. Pioneer Dash Camera App is offered under the name "ai・sense" or "ZenVue"
• “Services” is Pioneer Dash Camera App and the other applications associated with our Products.
• “Products” are the Pioneer Dash Camera App-compatible Pioneer Dash Cameras which are sold by the Pioneer Group.

This Policy, including “Appendix A, B and C,” explains how Pioneer and the Pioneer Group, as applicable, collect, use and share your personal information and protect your privacy upon your use of the Services, as well as other related matters.

This Policy applies to the use of the Services only, and not any other service. If you use any other application or service of the Pioneer Group, or any application, website or service that contains any hyperlink to another privacy policy, the privacy policy for such application or service, or such hyperlinked privacy policy will apply.

Please click the following links to see the respective sections of this Policy.

1. Identity of Controller
2. Categories of Personal Information, Purposes of Processing and Legal Basis
3. Recipients and Sharing of Personal Information
4. International Data Transfer
5. Storage of Personal Information and Security Control Measures
6. Your Rights Regarding the Processing of Your Personal Information
7. Automated Decision-Making (including profiling)
8. Contact Details and Information
9. Information Concerning Children
10. Amendment to this Privacy Policy

Please click the following links to see the "Appendix A," which contains disclosures for residents of the United States of America, including California.

1. What Personal Information Does Pioneer Collect, Use, and Disclose?
2. Do Not Sell or Share My Personal Information
3. How Long Does Pioneer Retain My Personal Information?
4. Opting out of Advertisement Delivery
5. Opt-Out Preference Signals
6. What are My Rights regarding My Personal Information?
7. How do I Exercise My Rights?
8. What about Changes to This Notice?
9. Who Do I Contact for More Information?

1. Identity of Controller

As for the Services, Pioneer India Electronics Private Limited processes your personal information as the controller.

Pioneer India Electronics Private Limited (“Pioneer”)

Unit no. 3, 10th floor, Ambience Corporate Tower II, Plot no. 3 Ambience Island, NH-8, Gurgaon-122002.

Pioneer is a stock company established under the laws of India. The address of its headquarters, name of its representative and other information can be found at the below links. https://pioneer-india.in/about/ https://pioneer-india.in/reach-us/

Pioneer’s general privacy policy can be found at the below link. https://pioneer-india.in/privacy-policy/

The group companies of Pioneer are as listed at the following link in this Policy; Pioneer and its companies are hereinafter referred to as the “Pioneer Group.”
https://global.pioneer/en/corp/group/

Users of the Product are the controller when they use the Product in standalone mode without connecting it to Pioneer Dash Camera App. In such cases, Pioneer has no means of obtaining data generated by the Product.

2. Categories of Personal Information, Purposes of Processing and Legal Basis

The following subsections describe what personal information Pioneer processes, as well as the purpose and legal basis for such processing.

When you use the Service, Pioneer processes the personal information categorized in (i) below, for the purposes described in (ii) below.

1. Categories of personal information
   1. When you use the Services, the following personal information are stored in your terminal devices such as the smartphone where Pioneer Dash Camera App is installed and will not be sent to Pioneer.
      1. Your Product information such as a serial number, Wi-Fi password and setting information
      2. Videos or images recorded by the Product that remain on the device
      3. Location information of the Product
   2. When you use the Services, it will collect the following personal information. Such information will be stored in your terminal devices such as the smartphone where Pioneer Dash Camera App is installed. This information will be sent to Pioneer.
      1. Product model number and firmware version of the Products
      2. Version of Pioneer Dash Camera App
      3. IP address and other connection information
   3. When you contact the Pioneer Group company for your region about the Services and the Products, that Pioneer Group company may collect the following personal information depending on what you provide. In such case, Pioneer Group company may process on behalf of Pioneer.
      1. Information on customer service and other related correspondences
      2. With respect to Pioneer Dash Camera App, the usage status thereof, the operation history thereof, details of settings you set, content or sources used, and screens displayed
2. Purposes and the legal grounds
   1. Providing you with various functions contained in the Services (including responding to your inquiries about various services as well as your requests for repair and after-sale services, processing various orders from you, and performing relevant obligations), and maintaining such functions; the legal basis therefore is the performance of contracts with you.
   2. Maintaining and improving the safety and security of the Services, as well as complying with and performing this Policy and any applicable laws; the legal basis therefore is the compliance with applicable laws and regulations, and our legitimate interest in the provision of high-quality services in compliance with various relevant rules.
   3. Contacting you and providing you with information; the legal basis therefore is your consent (for the avoidance of doubt, we do not have your contact information, therefore such contact may not happen except where you make inquiries).
   4. Solving operational issues and problems concerning the Service or Pioneer’s products related thereto, including preparing statistical information; the legal basis therefore is Pioneer’s legitimate interest in the provision of high-quality services.
   5. Planning, development, analysis, research, study, evaluation, enhancement and improvement of Pioneer’s products or services, including preparation of statistical information; the legal basis therefore is Pioneer’s legitimate interest in the provision of high-quality services.
3. Recipients and Sharing of Personal Information

Pioneer shares the information set forth in Section 2(i)(b) and (c) with the following recipients, in order to achieve the purposes described in Section 2(ii).

1. Companies that belong to the Pioneer Group
   The group companies of Pioneer are as listed at the following link. When Pioneer uses personal information jointly with any of the group companies for the purposes of processing described in this Policy, Pioneer imposes the obligation upon such group company to comply with this Policy or protective conditions equivalent to or stricter than those set forth herein. Pioneer is responsible for such use.
   https://global.pioneer/en/corp/group/
2. Service providers
   Pioneer may disclose personal information to service providers with which Pioneer collaborates, such as providers for hosting servers, providers of technical support for the system, and providers for management and operation of the Services. Furthermore, this may include service providers appointed by Pioneer to the extent necessary for improvement and research/development of Pioneer’s products or services. Service providers are obligated to keep your personal information confidential and secure and use the personal information only for the purposes specified by Pioneer.
3. Companies with which Pioneer collaborates for developing new services, etc.
   Pioneer may, in collaboration with other companies, develop new products and services, or improve its existing products and services. Data of the Service may be shared in such collaborative work. Such data will be anonymized by Pioneer. Pioneer will not provide those collaborating companies with any information that can identify you or your smart device.
4. Law enforcement agencies, legal proceedings, corporate reorganization and other matters
   Pioneer may disclose your personal information to law enforcement agencies or other information recipients as Pioneer reasonably deems appropriate, in the cases where:
   1. Pioneer is complying or abiding with applicable laws and regulations or legal proceedings (such as a court order or subpoena);
   2. Such disclosure of personal information is necessary for defense of rights of users, other persons or Pioneer;
   3. Pioneer is confirming, establishing, exercising or protecting its legal rights;
   4. Pioneer has obtained the consent of users (which may be revoked at any time by the user).
5. Business transfer and organizational change
   Pioneer may disclose personal information in case it transfers all or part of its business or assets or causes the same to be succeeded (including by merger, acquisition, joint venture, reorganization, company split, dissolution and liquidation). Pioneer retains the right to transfer personal information in such instances.
4. International Data Transfer

As described in Section 2, Pioneer will receive the personal information listed in Section 2(i)(b)(c). Other personal information including location information and videos and images recorded by the Product will not be automatically sent to Pioneer. Pioneer will store this data listed in 2(i)(b) in cloud services as described in Section 5(b). As a result, some types of personal information may be processed outside the EEA. In this respect, Pioneer is committed to ensuring an adequate and sufficient level of protection for your personal information, in particular by relying on an adequacy decision under Article 45 of the General Data Protection Regulation (“GDPR”) for the country to which data are transferred, by concluding standard contractual clauses under Article 46(2) of the GDPR, or by any other appropriate safeguards provided for in Chapter V of the GDPR.

5. Storage of Personal Information and Security Control Measures
1. Retention of personal information
   Pioneer will retain the personal information described in Sections 2(i)(b) and (c) until the purpose of handling the information as described in Section 2 is achieved. The criteria used to determine the retention period include:
   1. The duration of our ongoing relationship with you,
   2. Whether we have any applicable legal obligations, and
   3. Whether it is necessary for the performance of the contract that you are a party to.
2. Security Control Measures
   Pioneer takes reasonable efforts to ensure appropriate security control measures to prevent leakage, etc. of such personal information, by implementing various information security measures such as:
   • Development and improvement of the information protection system,
   • Educational/awareness-raising activities for employees,
   • Management of entrance and exit to and from the area where personal information is processed,
   • Control of access to personal information, and
   • Introduction of anti-virus software.
   Furthermore, Pioneer will make reasonable efforts to continuously maintain and improve its information protection system to ensure that necessary departments within Pioneer, which are involved in providing services, appropriately implement safety management measures as part of the development of products and services.
   
   When Pioneer provides personal information concerning the Services to recipients, Pioneer will request such recipients to take appropriate security control measures.

   Personal information under Section 2(i)(b) is stored in the cloud services of the following service providers. The name of the main service providers, name of their services, country where the personal information is stored, and personal information protection measures taken by such service providers are as follows:

   • Amazon Web Services, Inc. / AWS
     • Location of head office: The United States of America
       410 Terry Ave N Seattle, WA, 98109-5210, USA
     • For further information: https://aws.amazon.com/jp/compliance/programs/
     • Country where the server storing personal information is located: India (region)
6. Your Rights Regarding the Processing of Your Personal Information

Depending on the country where you reside, you may have certain rights about your personal information. Those rights include, but are not limited to, the right of access, the right to rectification, and the right to erasure. Pioneer will appropriately respond to such requests from you for the exercise of rights in accordance with applicable laws and regulations.

1. If you reside in the United States of America and Canada
   If you reside in the United States of America, you may have certain rights. For more information on your rights, see Appendix A on privacy rights and exercise procedures.
2. If you reside in the European Economic Area and other European countries
   If you reside in any country in the EEA and other European countries, for more information on your rights, see Appendix B.
3. For other countries
   If you reside in any other country, you may have certain rights under the relevant laws. For more information on your rights, see Appendix C on privacy rights and exercise procedures.
7. Automated Decision-Making (including profiling)

You have the right not to be subject to a decision based solely on an algorithm or other automated processing, including profiling, that produces legal effects for you or may significantly affect you.

The Services do not use automated decision-making processes.

8. Contact Details and Information

Pioneer India Electronics Private Limited

By email at: privacysupport@pioneer.com.sg

By letter to: Pioneer India Electronics Private Limited, Unit no. 3, 10th floor, Ambience Corporate Tower II, Plot no. 3 Ambience Island, NH-8, Gurgaon-122002

Note: For inquiries about the Product, please contact the sales company managing each country.

• Pioneer Group Companies
• Pioneer Distributors
• Pioneer Office Locations
9. Information Concerning Children

The Services to which the Policy applies are intended for use by users who are adults or who satisfy the qualifications for driving an automobile or the like, such as an age requirement, in the countries where they reside. Accordingly, this Policy applies to the users who satisfy such qualifications (including users who purchase the Product and use Pioneer Dash Camera App to support drivers). The Services are not intended for use by children.

Pioneer will not knowingly collect online personal information from children under the age of 16.

When exercising your rights we may ask for information about Pioneer products and apps as well as a copy of your identification documents to verify your identity during the process. For inquiries about your rights, how to exercise them, and other enquiries regarding this Policy, please refer to Section 9.

“Child/children” used herein includes children under the age of 16. The age requirement to be treated as a child may differ depending on the country where the children reside. Children may be granted the right to withdraw or revoke their consent, or request deletion of their personal information, through persons with parental authority, guardians, etc. or other lawful agents of the relevant children, under the laws and regulations of the relevant country. Please contact the relevant point of contact described in Section 6 and 8 to exercise these rights or make inquiries.

10. Amendment to this Privacy Policy

This Privacy Policy may be amended from time to time in accordance with the business circumstances of Pioneer. Any amendment to this Policy will be posted or displayed on the websites or applications of Pioneer, and become effective on the effective date or notification date thereof.

Appendix A- specific provisions for residents of the United States, including California, and for residents of Canada

This United States (“U.S.”) and Canada Privacy Notice (this “Supplementary Notice”) describes how Pioneer India Electronics Private Limited and Pioneer Electronics (USA) Inc. (collectively referred to as Pioneer in this Appendix) collect, use, and disclose personal information obtained through the Services, as well as your choices regarding such personal information. This Appendix supplements our Policy and applies to residents of U.S. states with comprehensive privacy laws (each, a “Covered State”), including the California Consumer Privacy Act (the “CCPA”) and Canada.

For purposes of this Supplementary Notice, unless otherwise stated, “personal information” means information relating to an identified or identifiable individual and does not include aggregate information or information that does not identify you.

Vehicle owners and users must understand that they may be required to obtain the consent of passengers before using the Services to comply with applicable law, and must pledge to do so when using our Products and Pioneer Dash Camera App.

If there is a conflict between this Supplementary Notice and the Policy or any other Pioneer Group policy, statement, or notice, this Supplementary Notice will prevail as to Covered States and Canadian residents’ use of the Services.

Unless otherwise noted, the disclosures in this Supplementary Notice cover our current practices and activities in the twelve (12) months before the Effective Date.

1. What Personal Information Does Pioneer Collect, Use, and Disclose?

Pioneer Group collects, uses, and discloses personal information as described in the Categories of Personal Information, Purposes of Processing and Legal Basis, and Recipients and Sharing of Personal Information sections of the Policy and as described below.

1. When you use the Service, it will collect the following information from Pioneer Dash Camera App, the Products, and your device to provide you with various functions contained in the Service and maintain such functions. These types of information are stored in your terminal devices (such as a smartphone where Pioneer Dash Camera App is installed) and will not be sent to Pioneer or any third parties.
   1. Identifiers, such as serial numbers, online identifiers, and other similar identifiers.
   2. Audio, electronic, visual, or similar information, such as images and videos recorded by the Products.
   3. Internet or other electronic network activity information, such as setting information.
   4. Geolocation information, including precise geolocation, which is considered sensitive personal information.
2. When you use the Service, it will collect the following information directly from you and from Pioneer Dash Camera App, the Products, and your device... Such information will also be sent to Pioneer and disclosed as set out in the Policy.
   1. Identifiers, such as IP address.
   2. Commercial information, such as product model number and firmware version of the Products.
3. When you contact Pioneer about the Services and the Products, Pioneer will collect the following information...
   1. Identifiers that you provide in your communications, including customer service and related correspondence.
   2. Commercial information such as product model number; firmware version; product history; records of purchased/used products or services; communications with Pioneer (emails, phone calls, voicemail).
   3. Internet or other electronic network activity information such as setting information, usage status, operation history, content/sources used, and screens displayed.

   Support for customers in the U.S. and Canada is provided by Pioneer Electronics (USA) Inc. See the Pioneer Electronics (USA) Inc. Privacy Policy.

   Under the CCPA and for purposes of this Supplementary Notice, including the following chart, “third party” does not refer to our service providers, which use the personal information solely to provide us services, such as a company that delivers emails to our customers on our behalf and does not use those email addresses for other purposes.

2. Do Not Sell or Share My Personal Information

Pioneer does not sell or share your personal information obtained through the Services for cross-context behavioral or targeted advertising.

3. How Long Does Pioneer Retain My Personal Information?

Your personal information will be retained as long as necessary to achieve the purposes for which it was collected and in accordance with Pioneer information retention policies. Pioneer’s retention policies are generally based on legally required retention periods and/or retention periods that Pioneer determines are necessary or advisable to operate Pioneer’s business.

4. Opting out of Advertisement Delivery

As described in Section 2 above, Pioneer does not engage in selling or sharing under the CCPA.

5. Opt-Out Preference Signals

The Service does not use personal information for selling personal information or sharing personal information for cross-context behavioral advertising or targeted advertising. Accordingly, the Service does not respond to Opt-Out Preference Signals, such as Global Privacy Control.

6. What are My Rights regarding My Personal Information?

Residents of Covered States and Canada have certain rights about your personal information. Those rights include:

1. Right to Confirm, Know, and Access – You may have the right to confirm whether we are processing your personal information or to access your personal information. Residents of certain Covered States may also request details about third parties to which we have disclosed personal information. Residents of California have the right to request the categories of personal information we collected about you, the categories of sources from which personal information is collected, the business or commercial purposes for collecting personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
2. Right to Data Portability – You may have the right to request a copy of your personal information in a portable and readily usable format.
3. Deletion Request Rights – You have the right to request that we delete all or selected personal information that we maintain about you.
4. Correction Request Rights – You have the right to request that we correct inaccurate personal information we maintain about you.
5. Selling and Sharing for Targeted Advertising Rights – You may have the right to opt out of the sale of your personal information and the sharing of your personal information for targeted advertising. Pioneer does not sell or share personal information processed through the Services and so does not offer the opportunity to exercise this right.
6. Opt Out of Profiling Rights – You may have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. Pioneer does not profile individuals through the Services in furtherance of decisions that produce legal or similarly significant effects under applicable state privacy laws and so does not offer the opportunity to exercise this right.
7. Sensitive Personal Information Rights – California residents have the right to limit the use and disclosure of their sensitive personal information. Pioneer does not use or disclose sensitive personal information for purposes to which the right to limit use and disclosure applies under the CCPA and so does not offer the opportunity to exercise this right.
8. Appeal Rights – If Pioneer denies your privacy rights request and you believe Pioneer denied your request in error, you may appeal for reconsideration of your request.
9. Non-Discrimination – Pioneer will not discriminate against you for exercising any of your privacy rights.
7. How do I Exercise My Rights?

To exercise the rights available to you in relation to personal information provided as part of contacting Pioneer Electronics (USA) Inc. for support for the Products and/or Pioneer Dash Camera App, please submit a request through our form here or call our toll-free number at 1 (800) 421-1613.

Only Covered State and Canadian residents, or an agent authorized to act on behalf of a Covered State and Canadian resident, may submit a personal information request (“PIR”) related to their privacy rights. Guardians of Covered State and Canadian residents who are minors are also entitled to submit a PIR on behalf of their minor children. If an authorized agent is submitting a PIR on behalf of a Covered State and Canadian resident, we will require evidence of written permission from the Covered State and Canadian resident, certified under penalty of perjury, for the agent to act on behalf of the Covered State and Canadian resident.

Pioneer may need to verify your identity before your request can be processed. Our verification process generally involves the matching of three pieces of identifying information provided in the PIR to the personal information already maintained by us, but may vary depending on the sensitivity of the personal information at issue and other circumstances. If you submitted your PIR online and you indicated on your PIR form that you want your personal information deleted, we will ask you separately to confirm your decision to delete before we delete the personal information.

We will be unable to fulfill a PIR unless we can verify your identity or authority to make the request and confirm that the personal information relates to you. If we cannot verify your request from your PIR, we may request that you supply us with additional information that will allow us to verify your request. If your PIR is denied/rejected, we will inform you in writing of the reason. We will use personal information provided in a verified PIR only to process and respond to the PIR and for no other purpose.

8. What about Changes to This Notice?

We reserve the right to amend this United States and Canada Privacy Notice at any time when we make changes, we will post the updated Notice on our websites, including the date of its last update.

9. Who Do I Contact for More Information?

If you are a U.S. or Canadian resident and have questions about this Notice or other questions about Pioneer Electronics (USA) Inc.’s personal information collection practices in relation to providing customer support, please contact Pioneer Electronics (USA) Inc. at privacy.policy@pioneer-usa.com.

Appendix B- specific provisions for the residents of the European Economic Area and other European countries

1. Pioneer Europe NV, (“naamloze vennootschap”/”société anonyme”), with registered seat at Haven 1087, Keetberglaan 1 B, 9120 Melsele, Belgium and registered in the Crossroads Bank of Enterprises under number 0406.999.132 and VAT BE 0406.999.132, is the representative of Pioneer in the EEA. Pioneer Europe’s corporate Privacy Policy can be found at the link below. https://pioneer-car.eu/privacy
2. The personal information described under Section 2 (i) above are not all personal data as defined in Article 4(1) of the GDPR, meaning any information relating to an identified or identifiable natural person, an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Nevertheless, Pioneer wants to inform you about the processing of data that takes place to provide the Services.
3. Under the GDPR, UK GDPR and the Swiss Data Protection Act, you have a number of rights about your personal data. Some of these rights have a very specific scope or are subject to special conditions or exceptions. You have the right to:
   • Access your personal data;
   • Rectify inaccuracies to your personal data;
   • Request erasure of your personal data ("right to be forgotten");
   • Restrict or object to processing of your personal data;
   • Request the data portability of your personal data;
   • Lodge a complaint with a supervisory authority.

   Also, if you have any questions about the transfer of your personal information outside the EEA or if you want to obtain a copy of the relevant documents, you can send a dated and signed request to Pioneer.

   For the EEA and other European countries, the supervisory authority is the Data Protection Authority that can be contacted at contact@apd-gba.be.

4. For the EEA and other European countries, for any privacy-related inquiries, contact:

Pioneer Europe NV
Keetberglaan 1
9120 Beveren, Belgium
Email: privacy@pioneer.eu

Appendix C – list of supervisory authorities

We will list supervisory authorities related to personal information in various countries as examples. If you have any questions, please contact the relevant point of contact described in Section 8.

1. For those residing in Singapore, the following applies to you:

   You have rights regarding the information we store under the Personal Data Protection Act.

   You can also lodge a complaint with the Personal Data Protection Commission.

   For more information, please visit: PDPC Contact Page

2. For those residing in Australia, the following applies to you:

   You have rights regarding the information we store under the Privacy Act 1988.

   You can also lodge a complaint with the Office of the Australian Information Commissioner.

   For more information, please visit: OAIC Privacy Complaints

3. For those residing in Indonesia, the following applies to you:

   You have rights regarding the information we store under the Personal Data Protection Law.

   You can also lodge a complaint with the Personal Data Protection Supervisory Committee.

   For more information, please visit: Komdigi Contact Page

4. For those residing in Malaysia, the following applies to you:

   You have rights regarding the information we store under the Personal Data Protection Act.

   You can also lodge a complaint with the Personal Data Protection Department.

   For more information, please visit: PDP Malaysia

5. For those residing in Thailand, the following applies to you:

   You have rights regarding the information we store under the Personal Data Protection Act.

   You can also lodge a complaint with the Personal Data Protection Committee.

   For more information, please visit: MDES Contact Page

6. For those residing in Vietnam, the following applies to you:

   You have rights regarding the information we store under the Personal Data Protection Act.

   You can also lodge a complaint with the Personal Data Protection Department.

   For more information, please visit: MPS Contact Page

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